Widerrufsrecht

Right of Withdrawal for Consumers

Personalized Items:
Personalized items cannot be returned, as they are custom-made. In cases of defects or incorrect engraving, they may be returned within the first 2 days.

Additional Exceptions:

  • Damaged goods will not be accepted for return after 14 days, regardless of the nature of the damage. No return rights exist in this case.
  • Repairs are only permitted within the first 14 days. After this period, repairs and/or replacement of jump rings will cost €16 (this price includes shipping costs).
  • Earrings cannot be returned due to hygiene reasons.
  • For handmade or custom orders (e.g., custom necklaces, name necklaces, handmade rings), we do not provide any warranty claims.
  • Reduced jewelry pieces or items purchased with a discount code are non-returnable.

For all other jewelry items:
Before returning, a withdrawal form must be completed (see below) and announced via email.

Steps for Returns:

  1. Inform us of the tracking number via email. (Send the package insured only.)
  2. Return the jewelry in its original condition and packaging. Do not remove filling materials or contents.

Withdrawal Instructions:
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period is 14 days from the day:

  • You, or a third party designated by you who is not the carrier, have taken possession of the goods, provided you ordered one or more items in a single order that were delivered together.
  • You, or a third party designated by you who is not the carrier, have taken possession of the last item if you ordered multiple items in a single order and they were delivered separately.
  • You, or a third party designated by you who is not the carrier, have taken possession of the last partial shipment or piece if the goods were delivered in multiple shipments or parts.

To exercise your right of withdrawal, you must notify us (Kim Seitz, Sudetenstrasse 32, 82515 Wolfratshausen, Phone: +49 16095654523, Email: sydneykimstz@gmail.com) of your decision to withdraw from this contract via a clear declaration (e.g., by email). You may use the attached sample withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient to send your notice of exercising your right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments we received from you, including delivery costs (except for additional costs arising from choosing a delivery method other than the cheapest standard delivery offered by us) without delay and at the latest within 14 days from the day we receive notice of your withdrawal.

We will use the same payment method you used in the original transaction unless expressly agreed otherwise with you. In no case will you be charged fees for this refund.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without delay and in any event no later than 14 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.

You bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exclusion or Premature Expiration of the Right of Withdrawal:
The right of withdrawal does not apply to contracts:

  • For the delivery of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is essential or that are clearly tailored to personal needs.
  • For the delivery of goods that can spoil quickly or whose expiration date would be exceeded quickly.
  • For the delivery of alcoholic beverages whose price was agreed upon at the time of the contract but can only be delivered 30 days after the conclusion of the contract, and their current value depends on fluctuations in the market over which the entrepreneur has no control.
  • For the delivery of newspapers, periodicals, or magazines, except for subscription contracts.

The right of withdrawal expires prematurely for contracts:

  • For the delivery of sealed goods that are not suitable for return for health protection or hygiene reasons if their seal was removed after delivery.
  • For the delivery of goods that, due to their nature, were inseparably mixed with other goods after delivery.
  • For the delivery of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.

Sample Withdrawal Form:
(If you wish to withdraw from the contract, please complete this form and return it.)

  • To: Kim Seitz, Sudetenstrasse 32, 82515 Wolfratshausen, Germany Email: sydneykimstz@gmail.com
  • I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/provision of the following service ():
  • Ordered on ()/Received on ():
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if notified on paper):
  • Date:

(*) Delete as appropriate.